Our policies explained

Terms & Conditions Version 5.1 Updated 29/05/2018

Welcome to Online Ticket Seller, by using or visiting the website, customers must accept these terms which should be read carefully prior to using the service and you agree to be bound by the terms as well as follow these terms and all applicable laws and regulations governing the website.

Online Ticket Seller reserves the right to change these terms at any time, with immediate effect upon posting on the website.  If the terms are violated, Online Ticket Seller may terminate your use of the website and/or take appropriate legal action against you.


The following terms have the following meanings:

  1. Agreement means this agreement, by using this service and thereby bound by these terms.
  2. Booking Terms is the terms and conditions which Online Ticket Seller issues to customers in connection with the sale of tickets.
  3. Customer is any person to whom a ticket is purchased by.
  4. Fee is the amount set which Online Ticket Seller will charge the customer in respect of each ticket sold, which includes booking and delivery fees (if applicable) and is inclusive of VAT.
  5. Event means any performance, production or any event for which Online Ticket Seller makes tickets available for sale during the specified term.
  6. Intellectual Property Rights includes but is not limited to all patents, copyrights, trademarks, service marks, trade secrets, database rights, know-how and other confidential information, whether registrable or not subsisting now or in the future.
  7. Personal Data has the meaning given to it in the General Data Protection Regulation (GDPR).
  8. Ticket means all tickets or vouchers sold to customers, evidencing the entitlement of admission to an event.
  9. VAT means Value Added Tax chargeable pursuant to the Council Directive 2006/112/EC and any similar replacement or additional tax.

Permitted use of the Site

You agree that you are only permitted to visit, view and/or retain a copy of pages of this website for your own use and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this website for any purpose other than to review event information, for personal use, or to purchase tickets.

The content and software on this website is the property of Online Ticket Seller and is protected by UK and international copyright laws of which the legal notices and credits are posted on this website and you are not permitted to remove any such notices or credit, or any additional information presented along with the notices and credits.

Prohibited Content

Prohibited content includes but is not limited to content that:

  1. is offensive such as content that promotes racism, bigotry, hatred or physical harm of any kind against any group, individual or minors.
  2. harasses or advocates harassment of another person.
  3. involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming"
  4. promotes information that you know if false, misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous.
  5. promotes an illegal or unauthorised copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files.
  6. contains restricted or password only access pages; or hidden pages or images (those not linked to from another accessible page).
  7. displays pornographic or sexually explicit material of any kind.
  8. provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18.
  9. provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses.
  10. solicits passwords or personal identifying information for commercial or unlawful purposes from other users; and
  11. engages in commercial activities and / or sales without prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes.

Access and Interference

You agree that you will not use any robot, spider, other automatic device or manual process to monitor or copy our web pages or the content contained therein or for any other authorised purpose, without our prior expressed written permission. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the website. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure.

Illegal and / or unauthorised use of the site, including, but not limited to, unauthorised ticket sales, fraudulent listings of events by individuals or organisations other than the legitimate Event Organiser; unauthorised framing of or linking to the site, or unauthorised use of any robot, spider or other automated devices on the site, will be investigated and appropriate legal action will be taken, including without limitation, civil, criminal and injunctive redress.

Personal Data and Privacy

For the purposes of this agreement all contact data shall be personal data as defined in the General Data Protection Regulation (GDPR) and specifically described in our Privacy Policy.

Personal information will be shared with the event organiser / venue hosting the event as they have acquired your custom via our website, as mentioned in our Purchase Policy that you agree to when completing a transaction with www.onlineticketseller.com.

Personal information will not otherwise be shared for marketing purposes or any other purposes without your consent unless required by law.

The Online Ticket Seller Privacy Policy and Purchase Policy can be viewed in full using the links at the top of this page.

Intellectual Property

All intellectual property rights, including design text, graphics, music, photographs, sound, video and other materials on the website arising from the services provided by Online Ticket Seller are the copyright of Online Ticket Seller.

Limitation of Liability

Online Ticket Seller cannot be liable for any indirect, consequential, exemplary, incidental, special or punitive damages, or for lost profits, revenues or business opportunities.

Online Ticket Seller disclaims any and all liability for the acts, omissions and conduct of any third party users, Online Ticket Seller is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or reference on the site.

Nothing in the Agreement shall be taken to limit or exclude any liability which Online Ticket Seller may have for death or personal injury caused by negligence, fraud, misrepresentation or any liability that cannot be excluded or restricted by law.


Online Ticket Seller logos, website, mobile apps and design are registered trademarks of Online Ticket Seller with all rights reserved.

Privileges will be terminated for any user who uses this site to unlawfully transmit copyrighted material without a licence of express content, valid defence or fair use exemption to do so, particularly users who submit content to the site, whether articles, images, stories, software of other copyrightable material must ensure that the content they upload does not infringe the copyrights or other rights of third parties (including, but not limited, to trademark, trade secret, privacy or publicity rights).

After proper notification by the copyright holder or its agent to us, and confirmation through court order or admission by the user that they have used this website as an instrument of unlawful infringement, we will terminate the infringing users' rights to use and / or access to this website. Also in our sole discretion, we may decide to terminate a user's rights to use or access to the website prior to that time if we believe that an alleged infringement has occurred.


Online Ticket Seller does not promise that the site will be error-free, uninterrupted, or that it will provide specific results from use of the site, content, search or link on it.

It is delivered on an as-is and as-available basis. Online Ticket Seller cannot ensure that files downloaded from the site will be free of viruses, contamination or destructive features.

Online Ticket Seller makes no guarantees of any specific result from use of the site and will not be liable for any damages of any kind resulting from the use of this site, including without limitation, direct, indirect, incidental and punitive and consequential damage.


You agree to indemnify Online Ticket Seller, defend and hold harmless Online Ticket Seller and affiliates or related companies, directors, officers, employees and agents against any and all losses, liability, claim or demand made by a third party due to your use of the site.

Purchase Version 5.3 Updated 02/09/2019


Online Ticket Seller sells tickets available for purchase online for customers on behalf of event organisers and venues.

Online Ticket Seller provides the opportunity for customers to purchase tickets for events by selecting the venue, quantity and position of seats, if applicable.

Online Ticket Seller facilitates the transaction between event organisers and venues, as and when they are allocated.

Ticket prices, availability and location of seating is not set by Online Ticket Seller, we only provide the booking process and collection of payments on behalf of the event organiser and/or venue when tickets are purchased online. The accuracy of all information is the responsibility of the event organiser and/or venue.

Ticket Sales / Purchasing Tickets

In addition to the ticket price your order may require payment of a booking fee per ticket, a transaction fee per order, a delivery fee and/or other supplementary fees which may apply to the event.

Upon selection of the event required, any booking fee, transaction fee, delivery fee and/or other supplementary fees (if applicable) will be displayed along with the payment due for the tickets specified.

Customers can select their preferred method of payment and once the details of the credit or debit card is submitted your card issuer will be charged with the relevant amount.

On completion, the transaction will be recorded (and the seats will be registered) and a confirmation of purchase will be sent by email to the contact details registered at the time of ordering.

The confirmation email or eTicket will contain a unique purchase reference number and QR Code, this is your proof of payment and must be presented along with valid identification when attending the event. Your ticket(s) must be produced on demand at any time during your visit.

Tickets by text will also have a unique purchase reference number and a QR Code sent to the registered mobile number and similarly to eTickets this must be presented at the venue.

Tickets selected for posting will be despatched as soon as possible, if they have not arrived five days before the event please contact us.

Details for tickets to be collected at a venue will be sent in the confirmation email to the contact details registered at the time of ordering.

Please carefully review your selection as purchased tickets cannot be exchanged or refunded unless the event is cancelled, moved to another date or incurs significant material alteration.

Please keep your tickets in a safe place, we will not be responsible for any tickets that are lost or stolen.

Tickets purchased are for personal use, you must not re-sell or transfer the tickets in breach of the applicable terms. If a ticket is resold or transferred for profit or commercial gain, it will become void and the holder may be refused entry or ejected from the venue.

Reselling or transferring your tickets is prohibited by law, any attempt of this is grounds for cancellation of that ticket without refund. A breach of this condition will entitle Online Ticket Seller to cancel the tickets without prior notification, refund, compensation or liability.

We reserve the right to cancel bookings that we suspect to have been made fraudulently.

To prevent fraud and protect Online Ticket Seller and you, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud we may cancel any order or tickets.

You must login and update your Online Ticket Seller account if you have any change of address, contact phone number or email address, both before and after receipt of the tickets, you should take care to provide a current valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder.

Orders for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.

On rare occasions the show or event may be filmed or recorded. Buying a ticket affirms your consent to the filming and sound recording of yourself as a member of the audience. If you have any objection, should this happen when you attend a show or event, please contact a member of the Venue Management.

Fees and Charges

All tickets purchased through Online Ticket Seller are subject to a booking fee. These fees can be absorbed by the event organiser or passed on to the customer. The fee is applied to cover the payment processing charges and the admin involved with each transaction. We reserve the right to vary the booking fee from time to time.

For further details about Online Ticket Seller Fees click here

Exchanges and Refunds

On occasion an event maybe cancelled, rescheduled or materially altered for a variety of reasons.

Cancellation: If an event is cancelled by the event organiser through circumstances beyond the control of the event organiser, Online Ticket Seller will reimburse the purchase price of the ticket(s) excluding any booking fee, delivery charge, handling fee and admin fee.

Please note that all tickets have a booking fee, the Venue/Event Organiser can choose to pass the fee to the customer, split the fee or absorb the fee and therefore on a ticket the fee can appear in full or as 50% of the full fee or £0.00. Either way, any ticket(s) refunded will be subject to this fee being deducted to cover the cost of the payment processing fee and admin fee. To view our booking/admin fee rates click here

Prior to issuing any refunds Online Ticket Seller will contact the Venue/Event Organiser, the Venue/Event Organiser may cover the fees if they have cancelled or rescheduled an event and a refund is required. This decision is discretionary and if agreed we will include the fees in the refund.

It is your responsibility to ascertain if an event has been cancelled, however, where Online Ticket Seller has been advised by an event organiser and/or the venue of a cancellation we will endeavour to contact customers by the email given at the time of ordering and commence the refund process.

Customers can also notify Online Ticket Seller if they learn that an event has been cancelled.

Rescheduled: If an event is rescheduled, tickets already purchased may remain valid should the customer wish to attend the revised event. If you are unable to attend the rescheduled event, Online Ticket Seller will reimburse the purchase price of the ticket(s) excluding any booking fee, delivery charge, handling fee and admin fee. You must contact us as soon as possible if you are unable to attend the rescheduled event as if we do not hear from you we may reconfirm your booking for the rescheduled event and you will not be entitled to a refund.

Altered Material/Significant Change: If the material of the event is substantially altered from that advertised at the time of purchase, Online Ticket Seller will reimburse the purchase price of the ticket(s) excluding any booking fee, delivery charge, handling fee and admin fee on request, or alternatively you can reconfirm your order for the altered event. You must contact us as soon as possible if you are unable to attend the rescheduled event as if we do not hear from you we may reconfirm your booking for the altered event and you will not be entitled to a refund.

If you have attended an event and it has not taken place as advertised, you must report this to Online Ticket Seller within 24 hours of the event start time. Online Ticket Seller will investigate your complaint against the event organiser and/or venue and will hold all ticket money until the investigation is concluded. If there is adequate evidence that the event failed to take place as advertised, we will commence the refund procedure and will reimburse the purchase price of the ticket(s) excluding any booking fee, delivery charge, handling fee and admin fee.

Terms such as cancellation due to weather, act of God or any other unavoidable eventuality maybe stipulated by the event organiser and this will be displayed on the booking page for customers to read and having been displayed shall prevail over the provisions above resulting in no refund due.

Our goal at Online Ticket Seller is to make the method of purchasing tickets easy and straightforward. This Purchase Policy has been implemented to ensure your understanding of the process to purchase tickets on www.onlineticketseller.com and incorporates our terms of use by this reference.

This Purchase Policy does not affect your statutory rights as a consumer.

Event Organiser Refund

A small percentage of event organisers have a preferred method of collecting funds from ticket sales which is not our normal practice. In order to accommodate the event organiser and host these events, funds from ticket sales are received by the event organiser prior to the event taking place.

For these events, Online Ticket Seller is merely supplying a platform for the event organiser to sell ticket. Ticket holders should be aware that Online Ticket Seller will not have control of the funds and Online Ticket Seller will need the event organiser to cooperate in order to obtain/issue a refund, if one should be required.

Should an event be eligible for a refund, Online Ticket Seller will make contact with the event organiser immediately and request a refund for all tickets, including booking fee but not including delivery charge or handling fee. However, Online Ticket Seller cannot guarantee that the event organiser will be forthcoming and refund the money as requested.

Online Ticket Seller is not responsible for refunding tickets for these events. Prior to purchasing, please make sure that the event is taking place as advertised and you are confident when purchasing from the event organiser.

These events are all marked with ‘Event Organiser Refund Policy applies to this event’.


Tickets cannot be exchanged, refunded or replaced if lost (eTickets can be reprinted) as the refund policy set with each Venue/Event Organiser prohibits Online Ticket Seller from doing so. Under circumstances where an exchange or a refund is desired, you should contact the Venue/Event Organiser directly as they may (at their discretion) agree to your wishes.

Tickets cannot be exchanged or money refunded unless the performance is; (A) cancelled, (B) significantly changed, (C) moved from its advertised venue or the date has been changed. If a refund is necessary the Venue/Event Organiser is not liable to pay compensation or damage other than up to a maximum of the ticket price. All complaints must be reported to Online Ticket Seller within 24 hours of the event taking place.

The Venue/Event Organiser reserves the right to make reasonable alterations to the advertised arrangements or featured artists (reasonable suggests a slightly late start or rearrangement of the order of artists/performers, this includes; if the headlining artist(s) changes from the one listed, or if another artist(s) advertised to perform, drops out. A significant change, such as a change of date or venue or a change to the headline act that is not of a similar repute, status or genre could result in refunding tickets), to refuse admission under reasonable circumstances, and to require latecomers to wait until a suitable break in the performance before being admitted.

Online Ticket Seller is not under any circumstances liable for inconvenience, consequential expenses incurred or any other loss or damages resulting from the cancellation of any event.

Tickets are sold subject to the Venue/Event Organiser’s Terms and Conditions.

Online Ticket Seller acts as an agent and has no control over the event.

Personal arrangements for accommodation, travel or hospitality relating to the event are at the customers own risk.

Online Ticket Seller shall not be responsible if any performance, event or allocated seat is affected by weather, obstructions or any other reason beyond its control.

Neither Online Ticket Seller nor the event organisers shall be liable to you for any loss of enjoyment or wasted expenditure.

Neither Online Ticket Seller nor the event organisers shall be liable to you for any loss, injury or damage to personal property howsoever caused.

Online Ticket Seller is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or reference on the site.

Should there be a problem with your seating or enjoyment of the event, please bring this promptly to the attention of venue staff who will endeavour to rectify the problem.


The venue reserves the right to refuse admission to patrons who breach their terms and conditions of their event, they may on occasion conduct security searches to ensure the safety of patrons.

The ticket purchaser is responsible for compliance with any age restrictions which may apply to the event or the venue where the event is being held.

If you have any queries or complaints regarding your purchase, please contact us quoting your purchase reference number.

Privacy Version 5.1 Updated 29/05/2018

Online Ticket Seller is committed to ensuring that your privacy is protected. Protecting your privacy is important to us and we strive to keep all information relating to you confidential in accordance with this statement and the law. This privacy policy explains how we use the information we collect about you, and as part of the normal operation of our services you may voluntarily provide us with information about yourself.

This Privacy Policy document explains what happens to any personal data that you provide to us.

Generally, we collect information about you if you create an account, from your purchase of tickets, when you email or call us, or from box office purchases operated or administered by us, and when you use our websites, apps and social media. We use that and other information to provide better services, marketing and support to you and our other customers.

As an authorised ticket agent, Online Ticket Seller sells tickets on behalf of third parties who provide or sponsor an event, or who operate a venue where we hold events. We refer to these artists, agents, venues, promoters or sponsors from whom we obtain tickets to sell to you as our "Event Partners". We will share your information with our Event Partners as they have acquired your custom via our platform, therefore by purchasing a ticket from Online Ticket Seller you are becoming a customer of both Online Ticket Seller and our Event Partner.

In addition to our Event Partners, where permitted by law, we may give a successor (to all or part of the business Online Ticket Seller) your information to use for the purposes set out in this Policy - and we may also give a potential successor this information - but only where we have taken reasonable steps to ensure the security and confidentiality of that information.

We collect information when you access the Online Ticket Seller websites and apps. You may view and use our websites and apps via a computer, phone, tablet or other device. We use tracking tools like browser cookies and web beacons on our websites and apps to collect information about your usage. To learn more, please see our Cookies Policy.

When you register or create an Online Ticket Seller account we collect the following information from you;

Contact details; we will hold contact information you provide to us e.g. name, address, phone number and email address.

Payment details; when a purchase is made on Online Ticket Seller, we do not store any credit/debit card detail on our website/servers. Payment info is processed and stored by Stripe; https://stripe.com

Event partners; we hold your bank details in order to transfer funds (from ticket sales) to your account.

Monitor your preferences; we collect information about pages, events and venues you like in order to monitor patterns which help to improve our site and offer you a better service. For example, other customers that have liked the same events as you and purchased tickets for the same events as you may have also purchased tickets for a new event, we may notify you of this new event.

Subscriptions; we offer you the opportunity to follow venues and event organisers. If you opt to follow, each time the venue or event organiser announce a new event, you will be notified by email.

Website; when you visit Online Ticket Seller we occasionally look at which site you came from and which site you visit when you leave us. We may also collect information about the browser you are using and your IP address.

We may use your information in the following ways and for the following purposes;

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  1. To provide information to you that you request from us relating to our products or services.
  2. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
  3. To inform you of any changes to our website, services or goods and products.
  4. If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
  5. To monitor and improve our products, services, and websites.
  6. For market research purposes we may contact you as part of market research we are carrying out. You may choose not to participate.

Sharing your information within Online Ticket Seller

We share the information that you provide to us with our staff so that we can provide our products and services to you.

Where you have agreed, you may be contacted by us by email, text message, telephone or other means with information or offers regarding our upcoming events, products or services (including newsletters). We may also send you information or offers on behalf of other businesses, but when we do this, we do not give those businesses your name and address.

When a customer requests to follow an event, event organiser or a venue on our website, you agree to Online Ticket Seller notifying you of updates to the existing event and new announced events hosted by the event organiser and/or venue. You are able to ‘unfollow’ any event, event organiser or venue within the ‘Manage your subscriptions’ page in your account.

When a customer purchases a ticket for an event, the customer agrees to be notified and updated to any changes that are announced for that event, for example; change of start time/date, change of venue, change to the advertised artist/performer.

You can opt out of receiving marketing communications and newsletters by opting for the ‘unsubscribe me’ option at the bottom of the email, alternatively you can login to your account and amend any subscription preferences in the ‘Manage your subscriptions’ page.

Sharing your information with third parties

We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services. However, if you signed into our website to make a purchase, the event organiser and/or venue would also receive a copy of your personal details (as they have acquired your custom via our website), as mentioned in our Purchase Policy that you agreed to when completing a transaction on the website.

As event organisers and venues also acquire your data via Online Ticket Seller once you have made a purchase for one of their current or past events, you may receive communications directly from the event organiser and/or the venue. We would like to clarify that the event organiser/venue and not Online Ticket Seller is responsible for these communications. The event organiser and venue representative that registered the account on Online Ticket Seller has signed a declaration to state that they will abide GDPR and will offer all of the customers that they have obtained data for via Online Ticket Seller the option to opt out of receiving any communications at any time.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.

Our data is stored on local servers and backup servers with www.fasthosts.co.uk

If you have opted to receive email communication from Online Ticket Seller, we will store your full name and email address on www.mailchimp.com

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information

In accordance with GDPR you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.

Policy Update

We occasionally update our policies as required by law.

Please check our ‘Policies’ page periodically for updates.

All policies are dated and have a version reference number.

Cookies Version 5.1 Updated 29/05/2018

To make full use of the features and services we offer, your computer, tablet or mobile device will need to accept cookies. By continuing to use Online Ticket Seller, when you create an account or when you buy/sell tickets, you agree to us and third party organisations using cookies in line with your cookie settings. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

What are cookies and how do they work?

Cookies are small bits of text that are downloaded to your computer or other devices when you visit a website. The website or application may retrieve these cookies from your web browser each time you visit, so they can recognise you, remember your preferences and provide you with a more secure online experience.

Generally, cookies are very useful and are a common method used by almost every website you visit because they help to make your online experience as smooth as possible. Cookies generally do not hold any information to identify an individual person, but are instead used to identify a browser on an individual machine.

Cookies can be referred to as session cookies or persistent cookies, depending on how long they are used:

  1. Session cookies only last for your online session and disappear from your computer or device when you close your browser.
  2. Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies may be checked each time you visit the site where the cookie was generated or, in the case of third-party cookies, from another site that also uses the same service.

What do we use cookies for?

We have categorised the different types of cookies used on Online Ticket Seller;

Essential cookies – These cookies help the site recognise the user and keep you logged in which saves you constantly logging back in. They also keep your shopping cart live for when you are ready to checkout.

Analytics – This helps us improve your browsing experience. From your visit to Online Ticket Seller we discover which pages and links are popular and this helps us customise the pages to suit registered visitors.

Managing cookies

Most web browsers allow you to erase cookies from your computer hard drive, block all cookies (or just third-party cookies) or warn you before a cookie is stored.

Please note, if you choose to block all cookies, our site will not function as intended and you will not be able to use or access many of the services we provide. If you have blocked all cookies and wish to make full use of the features and services we offer, you will need to enable your cookies. You can do this in your web browser.

Rather than blocking all cookies, you can choose to only block third-party cookies which will still allow our website to function as intended.

Find out more about cookies and how to manage them: www.aboutcookies.org